Editor’s note: This article is solely an opinion piece, based on publicly available customer reviews, menu and pricing changes, and industry reporting we found online.
Many Americans have stopped visiting a restaurant without identifying one clear reason. The food became worse, the portions became smaller, and each visit cost more.
The chain at #1 made changes that caused some decades-long regulars to stop visiting. This list covers 23 restaurant chains that have declined in the writer’s opinion.
23. Applebee’s

Applebee’s was a Friday-night staple for millions of American families through the 90s and early 2000s. The chain has closed over 400 locations since 2017, while some remaining locations feel as if they are running out the clock.
The menu has been trimmed repeatedly, service is inconsistent, and the endless apps deals that made it fun have been quietly watered down. One regular from Ohio told me the last time she went, her entree arrived cold and nobody came back to check on the table.
22. Red Robin

Red Robin made its name with a gourmet burger and those bottomless steak fries. Lately the portions have shrunk in plain view and you can expect to pay over $16 for a basic burger in some towns.
You can still order the “bottomless” fries but diners say the wait for a refill is so long it is hardly worth it. There is none of the old energy that made it the place to go for a birthday dinner.
21. Denny’s

Denny’s was a dependable 24-hour diner for breakfast at 2am or an inexpensive family meal on the road. In recent years, the chain has shuttered hundreds of locations and increased prices significantly.
A Grand Slam that cost $4.99 a decade ago now runs $10 to $12 at most locations. The brand announced a remodel push, but many older stores still feel stuck in 1992.
20. Bob Evans

You went to Bob Evans for the hot biscuits and farm-style sausage gravy. After the brand offloaded its food-manufacturing arm in 2017 the food quality took a nosedive, in the words of some old-timers.
The biscuits don’t have the same flakiness and the gravy is not right. On top of that, the service at many of the casual locations has become painfully slow.
19. Sizzler

Sizzler had more than 600 locations at one point and offered an affordable way to make a Tuesday feel like an occasion. Now there are under 100 in the US.
The cheese toast is not what it used to be and the whole operation seems to be winding down, though no one has made a formal announcement of it. Most people under 40 would not even recognize the name.
18. IHOP

Once upon a time you would head to IHOP for the weekend pancakes and the kids’ menu with the crayons. These days a simple breakfast will set you back over $15 in many places and the service across the franchise is uneven.
Then there was the matter of the 2018 rebranding to “IHOb”, which was met with derision and left the company looking unsure of itself. If you read the reviews for any given location, the story is the same.
17. Friendly’s

Friendly’s went through bankruptcy twice, first in 2011 and again in 2020, with locations continuing to close since then. The ice cream was the main event and the diner food was the bonus that kept families coming back for full meals.
Today the remaining locations are concentrated in the Northeast and the experience feels like a chain in managed decline. The food quality has never fully recovered from the ownership changes.
16. Howard Johnson’s

There was a time when Howard Johnson’s was among the most well-known dining names in America with more than 1,000 locations. Now the restaurant side of the business is hardly a chain at all; only the hotel brand endures.
To an American over 55 with memories of tendersweet chicken and fried clams at every interstate off-ramp, the passing of HoJo’s is a cultural loss of sorts. The handful of franchise outlets that are still around are inconsistent in their quality. The next entry will come as a surprise to most.
15. Ruby Tuesday

Ruby Tuesday was a mall staple and a reliable weeknight restaurant for American families during the 80s and 90s. The chain filed for bankruptcy in 2020. It then closed more than 180 locations overnight.
Some stores reopened under new ownership, but the experience is patchy. The famous salad bar, once the chain’s biggest draw, has been eliminated at many locations. What’s left doesn’t feel like the Ruby Tuesday anyone remembers.
Read More: 19 American Mall Stores That Have Almost Completely Disappeared
14. Boston Market

Boston Market became popular in the 90s by selling home-style food to busy families. At its peak, it had over 1,100 locations. Today, fewer than 30 remain.
The company faced lawsuits from landlords and suppliers across multiple states, and the locations still open have received consistent complaints about cold food, missing menu items, and closed dining rooms that force everything to drive-through only.
13. Steak ‘n Shake

Before the current vogue for them, Steak ‘n Shake was the place for a thin smash burger and a hand-dipped shake. From 2019 to 2022 the chain shut down more than 100 of its own properties and put nearly the rest on a kiosk-only footing.
Those who miss the checkered floors and a server to take your order say the new way of doing things has taken the edge off. The shakes are fine, but in every other respect it is a step down.
12. Golden Corral

Golden Corral fared better through the pandemic than many of its buffet competitors, but the mood has soured since. There is a steady stream of complaints about the food and the cost. A meal that was a solid value at $13 a head has inched up to $25 and beyond in some places.
The chocolate fountain has been put to rest at most stores and the selection is not what it used to be. Old timers will tell you the whole thing is being run down. For a chain that prided itself on abundance, it is a noticeable change.
11. Shoney’s

A favorite in the South and Midwest, Shoney’s was where millions of families would go for the breakfast buffet on a weekend. The chain has fallen from its high of more than 1,000 to less than 100.
Most have abandoned the breakfast bar and pared down the menu. Some former regulars have shown up to find their local spot has simply been closed without so much as a note on the door to explain why.
10. TGI Friday’s

TGI Friday’s helped create American casual-dining culture in the 1970s. For decades, customers visited for celebrations, happy hours, and loaded potato skins. The chain has closed more than 100 US locations since 2020 and its US operations filed for bankruptcy in late 2024.
The drinks are more expensive, the food has been simplified significantly, and the energy that defined the brand feels like a distant memory. Regulars who grew up there say it’s unrecognizable.
Read More: 17 American Dining Traditions That Have Quietly Disappeared
It gets significantly better from here.
9. Perkins Restaurant and Bakery

In the Midwest, Perkins was the go-to alternative to Denny’s. You would find a bakery counter by the door and some of the best scratch-made pies in the area. Then came the bankruptcy filings in 2011 and 2022; the latter put an end to dozens of the chain’s outlets.
For the most part, the in-house pie making is a thing of the past. What remains is a menu with higher prices and little of the quality that once made the drive worthwhile. It is a sore point for anyone who put down roots between Ohio and Minnesota.
8. Sbarro

There was a time when Sbarro was the main attraction of the mall food court, putting out big, foldable New York-style pizza for every American shopper. Not any more. After two bankruptcies in 2011 and 2014, the chain has been in a slow retreat as foot traffic in the malls has waned.
The slices are not what they used to be and the cost has gone up to levels the quality does not warrant. Many have been done away with altogether. Where you can still find them, it is as if the brand is surviving on name recognition alone.
7. Subway

For years, Subway was the largest restaurant chain in the world by location count. Its promise was a fresh, customizable, and reasonably priced sandwich. However, shrinkflation affected Subway in visible ways. The bread got shorter. The meat portions got thinner.
The tuna controversy of 2021 raised questions that never fully went away. By 2023, the chain had closed thousands of locations and sold to new private equity ownership. The “Eat Fresh” tagline feels increasingly ironic when regulars compare sandwich photos from 10 years ago to what they receive today.
6. Olive Garden

Olive Garden still has millions of loyal customers. However, its food today is measurably different from 15 years ago. Parent company Darden Restaurants cut costs systematically across the menu, eliminating the scratch-made soups and sauces that built the brand’s reputation in the first place.
The never-ending soup and breadsticks deal survived, but most of the recipes that made it special didn’t. One longtime server told me the kitchen culture shifted completely when corporate streamlined everything. “We used to actually cook,” she said. “Now it’s mostly reheating.”
5. Pizza Hut

Pizza Hut was the American standard for a sit-down meal – the red-checkered tablecloths, the salad bar, the personal pan pizzas made a Friday night feel like something. That is all but over now. The chain has been shutting down its dine-in operations in favor of delivery and carryout.
When NPC International went under, more than 1,200 locations closed in a year. The recipe is not the same and the dining room is essentially history. You won’t be having the family meal with the stuffed crust and the salad bar like you used to.
4. Chili’s

Chili’s recently received viral attention for its Triple Dipper deal. However, during most of the past decade, the chain gutted its menu so aggressively that it lost much of its earlier casual-dining identity. Between 2018 and 2023, Chili’s eliminated roughly 40% of its menu items in cost-cutting rounds.
Fan favorites like the Oldtimer burger and multiple fajita options disappeared. A chain that once offered 75 menu items now runs on about 45. The comeback is real but narrow. Most of what you loved about Chili’s in 2010 is gone and isn’t coming back.
3. Cracker Barrel

Cracker Barrel built a large and loyal following with consistent Southern comfort food and a warm, nostalgic setting. But recent years have brought menu changes, price increases, and a customer revolt over the addition of plant-based sausage options that divided the core customer base so sharply that same-store sales took a visible hit.
The biscuits are smaller. Serving sizes have pulled back. The attempts to modernize the brand have alienated the exact customers who made it successful. It’s still profitable.
It’s just not what it was, and the people who drove an hour to eat there know it. Bad, but nothing compared to what’s waiting at #1.
2. Red Lobster

Red Lobster was a special seafood purchase for middle-class American families. A meal there usually marked a celebration. The chain built its reputation on the endless shrimp promotion, Cheddar Bay Biscuits that became genuinely iconic, and a menu that felt generous and special.
Then came the 2024 bankruptcy filing, triggered in part by a catastrophically misjudged $20 endless shrimp promotion that cost the company $11 million in a single quarter. Hundreds of locations closed. The menu shrank. Longtime employees were let go with little notice.
The chain survived, but what emerged is smaller, leaner, and stripped of the generosity that made going there feel like a reward. The Cheddar Bay Biscuits are the same. Almost nothing else is. Bad, but nothing compared to what’s waiting at #1.
1. McDonald’s
The Chain That Broke Its Own Promise

McDonald’s was more than a restaurant. It was an institution. For Americans over 50, the golden arches promised a hot meal, exactly the same everywhere, at a price anyone could afford. The Quarter Pounder cost $0.65 in 1973. Today it regularly exceeds $9, and in some US markets a full combo meal costs $18. The company’s own data showed average transaction values rising 40% faster than inflation between 2019 and 2023. A 2024 consumer survey found McDonald’s ranked near the bottom of all fast-food chains for value, something that would have been unthinkable a decade ago.
The recipe changes are real, not imagined. The fries no longer cook in beef tallow, a change made in 1990 that longtime customers still notice. The chicken nugget formula changed. The McRib is now managed as a manufactured scarcity event rather than a fan-favorite item. One food blogger who has tracked McDonald’s pricing since 2013 wrote simply: “The only thing consistent about McDonald’s now is that it costs more than it should.” The company still serves 69 million customers daily across 100 countries. The scale is staggering.
But the original promise, reliable, affordable, the same everywhere, has been quietly retired. What replaced it is a premium-priced fast food experience that doesn’t deliver premium results. For the generation that grew up on Happy Meals and Saturday McGriddles, that broken promise feels personal. A retired teacher from Kentucky said it best: “I took my grandkids last summer and spent $54 for four people. I left feeling like we’d been had.” Now you know why we saved this one for last.
Some Chains Come Back. Most Don’t.
Restaurant nostalgia is real. People can also feel grief when a familiar restaurant becomes unrecognizable. A few chains in this list are trying to correct their direction, but most are not. If one of these was part of your family’s routine, you’re not imagining that it got worse.
The menus changed, the ownership changed, the priorities changed, and what you remember is mostly gone. Which one surprised you most? Drop it in the comments, especially if we missed one that deserves to be on this list.
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